Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Our products
All of our products are made in Peru through our network of independent artisans and craftspeople. We are proud to say that everything produced with The Endery is also fair wage and helps support the communities and the Peruvian people.
We source our deadstock materials and fibers from our Peruvian textile and knitwear manufacturers.
As manufacturers we are mindful about how we develop - from purchasing materials to producing product - consciously avoiding overproduction by producing only exact amounts.
Even with a slow fashion business model and a considered approach, perfectionism isn't always achievable due to human error, manufacturing error or simple mistakes. So suppliers sometimes find themselves with excess premium fibers and oftentimes no outlet or bandwidth to rehome them.
ordering
We batch-ship orders most orders from our office in Peru, Lima.
- Orders placed on Tuesdays by noon PST will be included in the orders fulfilled on Friday.
- Orders placed after Tuesday at noon PST will be included in the following week's shipments. After the orders are fulfilled it will take 3-7 days shipping time before being delivered to customers.
If we do have stock at our texas warehouse - we will ship from our Texas office. We fulfill orders In 2-3 business days and shipping timeline depends on the speed you choose at checkout.
for more questions please contact us: hello@theendery.com
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
We have fit guides and spec guides to help you choose the perfect size.
For more questions please contact us: hello@theendery.com
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Our policy lasts 30 days. Please keep in mind that the item must be unused and in the same condition that you received it - including the original packaging (the cotton bag and ribbon too, please!).
You may request a return through your customer account.
If we mark down the price of a full-priced item you've already purchased, we'll gladly adjust the sale price at your request within 10 days of your shipment date.
Please note:
- We will only make one price adjustment per item.
- Price adjustments will be credited back to the original form of payment used to purchase the item.
- To request a price adjustment you must reach out to us at hello@theendery.com
Items that were purchased on sale or with a promotion are not eligible for price adjustments.
Items purchased at a discounted sale price are not eligible for a further discount if the item is subsequently eligible for a temporary promotional price following the purchase.
Shipping
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
For full policy details please refer HERE
Not quite yet. We only ship to the US but are working on shipping to more countries!
You can check out our return policy and instructions here!
Wholesale
Yes! We are able to wholesale our main collection. We don't stock a lot of inventory but are able to produce product quickly. Please contact us for more information at info@theendery.com
Yes, depending on what you are looking for. As we produce with waste lead production practices the deadstock defines what we are able to make. That being said - we always try to help fulfill what you need or give alternatives. Please contact us for more information: info@theendery.com
Brand & Creator Collaborations
Yes! Please see our page HERE to apply!
We are passionate about helping others repurpose deadstock and waste materials.
We can partner in a few ways!
Have an existing project but need help sourcing zero waste materials?
We can partner with your brand to source and supply deadstock & rescued materials for your project.
Are you looking for a partner to collaborate on waste led design?
We offer a full collaboration that can help support not just sourcing the materials but executing the design, development and production. See some of our latest collabs HERE.
Please take a look at our collaborations page for more details here.
Have more questions?
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.