Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Products
Where do you make your products?
All of our products are made in Peru through our network of independent artisans and craftspeople. We are proud to say that everything produced with The Endery is also fair wage and helps support the communities and the Peruvian people.
Where do you source your deadstock fibers?
We source our deadstock materials and fibers from our Peruvian textile and knitwear manufacturers.
How do reduce your impact through your own production practices?
As manufacturers we are mindful about how we develop - from purchasing materials to producing product - consciously avoiding overproduction by producing only exact amounts.
Why is there deadstock fibers, yarns and materials to begin with?
Even with a slow fashion business model and a considered approach, perfectionism isn't always achievable due to human error, manufacturing error or simple mistakes. So suppliers sometimes find themselves with excess premium fibers and oftentimes no outlet or bandwidth to rehome them.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How do I make a return or exchange?
You can check out our return policy and instructions here!
Wholesale
Do you offer wholesale?
Yes! We are able to wholesale our main collection. We don't stock a lot of inventory but are able to produce product quickly. Please contact us for more information at info@theendery.com
Are you able to make custom wholesale products.
Yes, depending on what you are looking for. As we produce with waste lead production practices the deadstock defines what we are able to make. That being said - we always try to help fulfill what you need or give alternatives. Please contact us for more information: info@theendery.com
Collaborations
How can you collaborate with other brands, designers, influencers or retailers?
We are passionate about helping others repurpose deadstock and waste materials.
We can partner in a few ways!
Have an existing project but need help sourcing zero waste materials?
We can partner with your brand to source and supply deadstock & rescued materials for your project.
Are you looking for a partner to collaborate on waste led design?
We offer a full collaboration that can help support not just sourcing the materials but executing the design, development and production. See some of our latest collabs HERE.
Who else have you collaborated with?
Please take a look at our collaborations page for more details here.